Shipping & Returns
All orders are shipped in 1-2 business days. Orders placed over the weeken ship the following Monday.
Vinyl Frontier web site will calculate shipping and fully process all US domestic orders.
We use US Postal Service for almost all shipping. Tracking numbers are available for all orders.
International orders require a shipping quote to their destination counrty before making payment. We will email you a shipping options quote, or you may request a PayPal invoice at the time of placing your order.
Shipping insurance is applied to orders of items of high value.
We take care when packing your items for shipping. parcels containing LPs and 45s include additional interior carboard padding to prevent bending and edge damage. In most cases we will remove a record from its original cover, inner sleeve, or picture sleeve (for 45s) to prevent impact splitting. Sealed items are reinforced at sides to prevent seam splits due to impact during shipping.
Our outer packaging is almost always cardboard (mailers or tubes) which is sealed with moisture activated glue-back fiber reinforce paper tape to provide additional strength. When a jiffy pad mailer is used (rarely) we will add additional cardboard reinforcement to avoid damage to CD and DVD cases) .
Posters are shipped in tubes unless the item is advertised as a folded item and can shipped flat safely.
Whenever possible, we use eco-friendly and environment friendly packaging. We may implement the use of reused materials such as flats, boxes, mailers, or tubes.
All items are 100% guaranteed authentic and in their advertised condition. If for any reason you have concerns or questions about your order please contact us.
You must contact before returning an item. Returned items must be in the exact condition in which you received them and not altered in any way. Any original item packaging and the original shipping packaging are required.
If we have made an error requiring a return, we will issue a full refund, including all original and return shipping costs. In cases of customer error (wrong item ordered, no longer needed, etc.) shipping costs are paid by the buyer.
Please contact us if you need any assistance or require more information about shipping and returns.